Returns Policy

What is the cooling-off period?

The following only applies to customers within the European Union


The Consumer Protection (Distance Selling) Regulations allow customers within the European Union to cancel an order. The period in which a customer can do this ends seven working days after the day of receipt of the order. This is known as the cooling-off period.

To cancel your order within the cooling-off period you MUST do the following:

If we have not yet dispatched the order by clicking here and completing the customer enquiry form with the your name and order number. Please state you wish to cancel the order.


If we have already dispatched the order by completing the returns form delivered with your order stating the reason for the return as cancellation and make sure it accompanies your returned item(s).

The item(s) must be in original condition complete with all packaging and with any labelling still attached. Please note we cannot accept the return of any item that has evidence of being worn or used. You must ensure the order is returned to us within seven working days of the end of the cooling off period.

You are responsible for the cost of return postage. On receipt of the notice of cancellation, we will refund your credit/debit card within 30 days. Please note that if you are returning an item that formed part of a larger order, then the original delivery charges will not be refunded.

Please note that a cancelled order is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods.

If we do not receive the item(s) back from you with the returns form, we may arrange for collection of the item from your residence at your cost.

This returns policy does not affect your statutory rights.